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2016, 01/30 01:20 (3031day) Posted | 2016, 02/02 21:14 (3027day) Updated
We have confirmed that the problem has been resolved at 21:10 on 02/02, so this is the end of the matter.
We apologize for the inconvenience caused.


At 02/02 17:57, we found a fatal problem that seems to be the cause of the failure and fixed it.
I am observing the progress.

The workaround code was updated at 02/02 05:20, and the cause is still unknown, but we are observing the progress.

The failure was restored at 02/01 23:40,
We are still working on this as we have not yet identified the cause.
I'm sorry for causing you trouble.

It reoccurred around 21:00 on 02/01, and we are currently working on it.
There is a possibility of a software problem, but the cause has not yet been determined.
I'm sorry for causing you trouble.

The failure was resolved at 23:00 on 01/31, but
Since the cause has not yet been identified, we will continue to observe the situation for a few days.
I'm sorry for causing you trouble.

The problem has been occurring again since around 21:00 on 01/31.
We are currently working on it. We apologize for the inconvenience.

The service was restored by switching the equipment on 01/30 01:57.
Please accept my apologies for any inconvenience.

We are conducting temporary maintenance due to a MagicalDraw server failure.
We are in the process of switching the equipment, but as the server is located in a remote location, the recovery time has not yet been determined.
I'm sorry for causing you trouble.


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https://magical.kuku.lu/?3256
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