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2016, 01/24 22:10 (3036day) Posted | 2016, 01/31 23:39 (3029day) Updated
Added on 2016/01/29:
After the line maintenance on 2016/01/28,
So far, we have confirmed that the service can be used normally even during busy hours.
I am now able to record normally, but
The data recorded at the time of the failure cannot be corrected because the data is missing.
We apologize for the inconvenience, but thank you for your understanding.

From around the end of 2015, the network in western Japan became extremely congested during the busy hours from 9:00 PM to 11:00 PM.
There is a problem with watching live broadcasts (low quality version/mobile version) and recording time shifts.

The following are the issues caused by this issue.
・Buffer hell in the low-quality version ・Buffer hell and whiteout in the mobile version ・Buffer hell and frame-by-frame playback in time shift (including the high-quality version) (because the bandwidth required for recording is not met, the data itself is It is missing)

We are investigating to resolve the issue, and have been attempting to switch lines to resolve the issue since January 24, 2016.
No effective improvement has been seen so far.

We are still working on improvements.
We apologize for the inconvenience.

Automatically Translated. (Show original)
Articles with a posting date near the same category as this article:
- 2016, 02 -
2016/02/17 - [kukuluLIVE] Notice of troubleshooting
2016/02/13 - [kukuluLIVE] Improved specifications of low image quality mode
- 2016, 01 -
2016/01/30 - [kukuluLIVE] Apology and notification regarding equipment failure (resolved)
2016/01/24 - [kukuluLIVE] Apology and notification for viewing problems (resolved)
2016/01/05 - [kukuluLIVE] kukuluLIVE Coffret update announcement
- 2015, 12 -
2015/12/31 - [kukuluLIVE] Regarding the problem that Coffret cannot be started on Windows 10 (solved)
2015/12/30 - [kukuluLIVE] kukuluLIVE Coffret update announcement
2015/12/25 - [kukuluLIVE] You can now stream Mabinogi on a 32-bit OS
2015/12/20 - [kukuluLIVE] System update notice
2015/12/19 - [kukuluLIVE] Announcement of smartphone app “kukuluLIVE Encoder” (iOS version) version update
2015/12/16 - [kukuluLIVE] Updated viewing mode switching function
2015/12/06 - [kukuluLIVE] Regarding server failure (recovered)
2015/12/05 - [kukuluLIVE] Regarding failure of high-speed high-quality mode (recovered)

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