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2023, 04/05 16:45 (177day) Posted
| 2023, 04/06 17:45 (176day) Updated
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2023/04/06 We have confirmed that the 17:00 addition issue has been resolved.
The cause was a failure in the IX to which the cloud was connected.
Please accept my apologies for any inconvenience.
As a measure to prevent recurrence, we plan to multiplex the distribution servers by the end of May.
In some environments, there is an issue where a lot of buffering occurs while streaming or watching recordings.
We introduced mitigation measures around 15:00 on 04/05 and the problem was resolved in environments with IPv6 connections, but
There are still circumstances that have not been resolved.
・Environment where the problem is occurring
Some environments using NTT East/West optical lines and connecting only with IPv4 connections (this does not occur in environments with IPv6 connections, etc.)
・Cause
Cloud network path failure
・How to avoid it
1. For live streaming, please use low quality mode.
2. This problem may be avoided by switching the connection route using a VPN, etc.
(We have confirmed that this cannot be avoided with GoogleOne VPN, but can be avoided with NordVPN)
We apologize for the inconvenience.
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